HOW TO FILE A COMPLAINT AGAINST A REALTOR®

Do you have a problem with a REALTOR®? Let MCAR’s Code of Ethics enforcement program help you.

There are two forms of complaints filed at the Metro Centre Association of REALTORS® – Ethics Complaints and Arbitration Requests.

What is the difference?
- Ethics complaints are filed if someone feels a member has violated at least one Article of the Code of Ethics. Click here for a copy of the 2017 REALTOR® Code of Ethics.
- Arbitration requests involve a dispute over entitlement to a monetary transaction (e.g., a commission).

Complaints against REALTORS® are filed at the local Association and are handled economically and quickly as opposed to civil litigations that become costly and time consuming.

To learn about the enforcement of MCAR, click here for the Code of Ethics Enforcement pamphlet.

If you wish to file a complaint or receive information on the complaint process – click here – Ethics Complaint packet - updated for 2017 or Arbitration Request packet - updated for 2017.

To read the MCAR Professional Standards Policy - click here - Professional Standards Policy revised May 2017.

Access NAR's Code of Ethics, professional standards, and mediation resources at this link - https://www.nar.realtor/policy/code-of-ethics-and-professional-standards

OMBUDSMAN PROGRAM

The Ombudsman Program is informal telephone mediation to attempt to resolve minor complaints from a member of the public or REALTOR® without a formal complaint. The Ombudsman of MCAR are REALTORS® who possess knowledge of the REALTOR® Code of Ethics, license law and best practices.

To learn more, click here for the Ombudsman Program Brochure, the Ombudsman Process Overview and the Request for Ombudsman Service Form, or complete the Request for Ombudsman Service form online here.

THREE-WAY AGREEMENT

The term three -way agreement refers to the agreement of the National Association of REALTORS® with the state association and local associations of that state.
Local Association = Metro Centre Association of REALTORS®
State Association = New Jersey REALTORS®
National Association = National Association of REALTORS®

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