HOW TO FILE A COMPLAINT AGAINST A REALTOR®

CONFLICT RESOLUTION SERVICE

Do you have a conflict with a REALTOR®? Let MCAR’s Code of Ethics enforcement program help you.  There are two forms of complaints that may be filed at the Metro Centre Association of REALTORS®.  They are Ethics Complaints and Arbitration Requests.

What is the difference?
- Ethics complaints are filed if someone feels a member has violated at one or more of the seventeen Articles of the NAR Code of Ethics. Click here for a copy of the 2019 REALTOR® Code of Ethics.  There is no filing fee.
- Arbitration requests involve a dispute over entitlement to a monetary transaction (e.g., a commission).  There is a $250 filing fee.

Complaints against REALTOR® members are filed at the local Association and are handled economically and quickly as opposed to civil litigations that become costly and time consuming.  To learn about the enforcement of MCAR, click here for the Code of Ethics Enforcement pamphlet.

If you wish to file a complaint or receive information on the complaint process – click here for the Ethics Complaint packet - updated for 2019 or click here for the Arbitration Request packet - updated for 2018.

To view the Metro Centre Association of REALTORS Professional Standards Policy, click here - Professional Standards Policy - 2019.  Access NAR's Code of Ethics, professional standards, and mediation resources at this link - https://www.nar.realtor/policy /code-of-ethics-and-profession al-standards.  Click here for the National Association of REALTORS Code of Ethics and Arbitration Manual for 2019.  Click here for the NAR Case Interpretations on each of the 17 Articles of the Code of Ethics.

OMBUDSMAN PROGRAM

The Ombudsman Program is informal telephone mediation to attempt to resolve minor complaints from a member of the public or REALTOR® without a formal complaint. The Ombudsman of MCAR are REALTORS® who possess knowledge of the REALTOR® Code of Ethics, license law and best practices.  To learn more about this program available to the public and REALTORS, click here for the Ombudsman Program Brochure, the Ombudsman Process Overview and the Request for Ombudsman Service Form,.  The Request for Ombudsman Service Form may also be completed online here.

THREE-WAY AGREEMENT

The term three -way agreement refers to the agreement of the National Association of REALTORS® with the state association and local associations of that state.
Local Association = Metro Centre Association of REALTORS®
State Association = New Jersey REALTORS®
National Association = National Association of REALTORS®